Refund Policy

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At LENT, we are committed to delivering excellent service and creative quality. However, due to the nature of our work and limited availability, we have established the following refund policy:

1. Booking Deposits

• All deposits are non-refundable.
  Deposits secure your date and time, and cover pre-production planning, scheduling, and opportunity cost of turning down other clients.

2. Cancellations

• Client-Initiated Cancellation:

  • If a client cancels more than 14 days before the service date, no further payment is required, but the deposit will be retained.

  • If a client cancels within 14 days of the scheduled service, 50% of the total amount (including the deposit) is non-refundable.

  • Same-day cancellations or no-shows are non-refundable in full.

• LENT-Initiated Cancellation:

  • If we are unable to fulfill a service due to unforeseen emergencies or uncontrollable events, clients will receive a full refund, including the deposit, or may choose to reschedule at no additional cost.

3. Rescheduling Policy

• Clients may request to reschedule up to 7 days before the scheduled date.

• Rescheduling within 7 days may incur a rescheduling fee (typically 15–20% of the service total), depending on availability and notice.

4. Refunds After Service

• Once services are delivered (photos, videos, editorial pieces, or studio access), no refunds will be issued unless:

  • A critical technical issue caused complete service failure (e.g., all footage was lost and no backup was possible).

  • The delivered work violates the agreed contract or briefing, and the issue was clearly communicated and documented prior to delivery.

5. Refund Processing

• Approved refunds will be issued within 7–14 business days via the original payment method.

6. Contact for Refund Requests

All refund or rescheduling requests must be submitted in writing to:

Email: lent@lentstudios.com
Website: lentstudios.com